We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at judith.thompson@carestudios.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at judith.thompson@carestudios.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at judith.thompson@carestudios.store.

Returns & Refunds

We hope you love your Care Studios purchase. Because our products are individually handcrafted by artisans, slight variations in color, beadwork, pattern, shape, size, and finish may occur. These variations are part of the unique character of handmade work and are not considered defects.

30-Day Return Policy

We accept eligible returns requested within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, and with any original tags and packaging. You will also need your receipt, order number, or other proof of purchase.

To request a return, please contact us at judith.thompson@carestudios.store before sending your item back.

Approved returns should be sent to:

Care Studios
301 Moon Clinton Rd
Moon Township, PA 15108
United States

Please do not send items back without first requesting a return. Returns sent without prior authorization may not be accepted.

Once your return has been approved, we will provide instructions for returning your item.

Return Shipping

For standard returns or change-of-mind purchases, customers are responsible for return shipping costs.

If your item arrived damaged, defective, or incorrect, Care Studios will cover the appropriate return or replacement shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Care Studios or the item arrived damaged or defective.

For questions regarding a return, please contact us at judith.thompson@carestudios.store.

Handmade Items

Each Care Studios piece is handcrafted, often using traditional artisan techniques. As a result, no two pieces will be exactly alike.

Small differences in bead placement, color, pattern, shape, dimensions, texture, or other handmade details are natural characteristics of artisan-made products and do not constitute damage or a manufacturing defect.

We believe these individual variations are part of what makes each Care Studios piece unique.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible at judith.thompson@carestudios.store, preferably within 7 days of delivery.

Please include your order number and, where possible, photographs showing the issue and the packaging in which the item arrived. This helps us evaluate what happened and determine the best way to make it right.

Depending on the circumstances and product availability, we may offer a replacement, repair, exchange, or refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom, personalized, or specially commissioned products

• Products made to a customer's requested color, design, dimensions, or other specifications

• Items specifically marked Final Sale

• Gift cards

Because many Care Studios products are handcrafted in limited quantities, some pieces may not be replaceable with an identical item.

Please contact us if you have questions about whether a particular product is eligible for return.

The above exclusions do not limit any rights you may have under applicable consumer protection laws for products that are damaged, defective, or incorrectly supplied.

Exchanges

Because many of our handmade products are produced in small quantities or are individually unique, we cannot guarantee that an identical replacement will be available.

The fastest way to obtain another item is to request a return for your eligible item and, once the return has been accepted, place a separate order for the new item.

If you received a damaged, defective, or incorrect item, please contact us before placing another order so we can assist you.

European Union – 14-Day Right of Withdrawal

If your order is shipped to a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to cancel your order within 14 days after receiving the goods, without providing a reason.

Returned merchandise must be handled only to the extent necessary to establish its nature, characteristics, and functioning.

Certain products may be exempt from the statutory right of withdrawal, including goods that are made to the consumer's specifications or clearly personalized.

Please contact us at judith.thompson@carestudios.store before returning an EU order so we can provide the appropriate instructions.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at judith.thompson@carestudios.store.